COMPLAINT LETTER

 BEGINNING OF COMPLAINT LETTER (out of many)

Sender's address

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Date: 26th September 2023

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Receiver's address

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Subject: Replacement of refrigerator

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Dear sir, 

Recently I have purchased a refrigerator from your XYZ company(mention the name given in the question), but it's very unfortunate to inform you that there are several issues with the machine.

For your reference here are the transaction details:

Date of purchase -

Bill number -

Invoice number -

Barcode-

Since day one the refrigerator started creating problem, specially the main component- the compressor was leaking, the cooling was improper and there was a slight dent on the door of the freezer. Just imagine how horrible it feels when you pay the complete amount and you receive such a damaged product.

To resolve the problem, I would appreciate if you replace the damaged refrigerator with a new latest one of the same steel gray colour to the earliest. All the documents are attached herewith for your reference. I look forward to your reply and a resolution to my problem.

Thanking you in anticipation.

Yours sincerely,

Sangeeta